Navanti Delivery

Caring, Fast and Good Value

We want your purchase to reach you in perfect condition and as quickly as possible, without consuming all of the money you've saved with our great offers. We do this by using either Royal Mail or Initial City Link to send your goods. As we only deliver to UK street addresses, we have streamlined the dispatch processes to speed up delivery even more. And because everything in our shop is in stock, there will never be a delay waiting for back orders.

Carefully Packed

Every shipment is carefully checked for accuracy and completeness before being packed using top quality mailing materials. This ensures that your order reaches you in the same showroom condition in which it leaves our warehouse. All items are packed as compactly as possible, while ensuring sound protection of your order during transit.

Fast

We will process your order promptly. Orders received by 4pm on a working day (Monday to Friday, excluding bank holidays) are packed and dispatched the same day. All remaining orders are dispatched on the next working day. The only time this doesn't happen is when we cannot proceed with an order, e.g. when a delivery address is invalid or incomplete.

The arrival time of your purchase is largely the result of the delivery method you choose. The following sections provide some additional information for the services we use.

Royal Mail

Royal Mail 1st Class arrives next day for over 85% of deliveries - but that's an average, there is no guarantee for an individual item. In fact, Royal Mail defines 1st Class items as 'delayed' only after 4 business days. You should thus expect delivery no later than the fourth business day (Mon-Fri) after the date of dispatch.

During the checkout process, additional services (e.g. Special Delivery) may be available depending on the size and destination of your order.

Initial City Link

The Initial City Link services are advertised as "Next Day" to most mainland UK destinations. Unless expressly stated, this means the business day following the date of despatch (excluding Saturday). The exact service level depends on whether the item is going to a business or a home address:

• Deliveries to business addresses normally take place between 9:00am and 5:30pm on the business day (Mon-Fri) following the date of despatch. If the first delivery attempt fails because a signature can't be obtained (e.g. "premises closed"), delivery will automatically be attempted again on the following day.
• Deliveries to residential addresses use the City Link Home Delivery Service. This operates a delivery time window from 7:00am to 8:00pm, and if a signature can't be obtained at the delivery address, delivery will usually be attempted to a neighbour. If that fails too, delivery will have to be requested by contacting City Link - no additional delivery attempts will take place automatically.

Deliveries to 'remote' or 'off shore' destinations may have a longer minimum in-transit time. For additional details, please visit Initial City Link. Additional delivery options (e.g. Saturday delivery) are available during the checkout process. City Link consginments can be tracked online, and the dispatch confirmation email for your Navanti order includes a clickable link to this.

Guaranteed Services

Several of the above services are called "guaranteed". This means that the carrier advertises the service as including a delivery attempt after a specific amount of time, e.g. on the business day following dispatch. This does not however mean that Navanti guarantees your order will arrive on the day specified. There are cases when such "guaranteed delivery" orders will be delayed, e.g. because nobody is there to sign for receipt of the item, or because the driver can't find the delivery address. In all cases where the expected delivery attempt isn't made as advertised for the service you selected, and you haven't contributed to the delay, we will refund the entire delivery charge once you let us know about the delay. We do not however offer any further indemnities or insurance in cases of delivery delays.

If ever you suspect an issue with a delivery, our satisfaction guarantee is designed to offer help - just contact us.

Best Method

We have proven and tested procedures to get deliveries to our carriers swiftly, and with a late cut-off. This allows over 90% of orders placed by 4pm on a working day to be with our customers the next day. If you need guaranteed next day delivery, you can upgrade the delivery method during the checkout process. For operational reasons, we may occasionally upgrade the delivery method at our expense. This can include using a method not advertised on the website, but we guarantee that the service actually used will have at least the same advertised delivery performance as the service you selected. Orders which are heavy or of high value are most likely to be upgraded.

Delivery Process

As soon as your order leaves our warehouse, you will be sent an email confirmation. Many orders are sent using a service with tracking ability. This allows you to check the progress of your delivery on its way to you. The details, such as the carrier's job number, are given in the email. Please note that many of the services require a signature upon receipt. This means we can only deliver to physical addresses, and not to PO Boxes or BFPO addresses.